Terms of Service.

1. About these terms

These are the terms of service for the levva. application and website operated by Levva, S.A. ("we", "us", "Levva"). By creating an account or using any levva. service you agree to these terms ("Terms"). If you do not agree, do not use the service.

These Terms form a contract between you and Levva, S.A. The governing law and venue depend on your market: Cabo Verdean law for users in CV, Angolan law for users in AO, and Brazilian law (Código de Defesa do Consumidor) for users in BR — without prejudice to mandatory consumer-protection rights in your country of residence.

These Terms are draft text under legal review. The final binding version will be published before commercial launch in Cabo Verde and will take precedence over this draft.

2. Eligibility

You must be at least 16 years old to create a levva. account. Financial services (wallet top-ups, transfers, bill payments) are restricted to users 18 and older. We may ask you to verify your age and identity before enabling these features, and we may disable any account that misrepresents age or identity.

You may not use levva. if you have been previously suspended for misconduct, are using a stolen or borrowed identity, are sanctioned under UN or other applicable restrictive measures, or are acting on behalf of a sanctioned person.

3. Your account

You are responsible for keeping your account credentials safe. Notify us immediately at security@levva.app if you suspect unauthorized access. We are not liable for losses caused by your failure to keep credentials confidential, except where required by law.

Cross-vertical activity (rides, food, marketplace, jobs, etc.) is tied to a single levva. account. You may not maintain multiple accounts. We may merge, suspend or delete duplicate accounts at our sole discretion.

We may suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if your account has been inactive for more than 24 months. Material suspension or termination decisions are reviewable by emailing review@levva.app.

4. The services we offer

levva. provides a digital platform that connects you with independent third parties: drivers (Rides), restaurants and grocers (Food), couriers (Delivery), professionals (Home / Fix), advertisers and sellers (Marketplace), and employers (Jobs). For all of these, Levva is an intermediary — we do not provide transport, sell goods, employ professionals, or place workers ourselves.

We also operate a wallet (Pay) that lets you top up funds, send money to other users, and settle bills. Payment processing is performed by regulated third-party providers (SISP/Vinti4 in CV, Multicaixa Express in AO, Stripe + PIX in BR). Funds in the wallet are held in a safeguarded account at the chosen provider; they are not deposits and are not protected by deposit-guarantee schemes.

Discover surfaces free curated touristic information. It is editorial content, not a transactional service.

5. Payments and refunds

By topping up your wallet you authorize the chosen provider to charge your selected payment method. By paying for a ride, order, listing or service through the wallet you authorize Levva to debit your wallet and route the corresponding amount to the third party providing the service, less any platform fee disclosed at checkout.

Refunds for cancelled rides, undelivered orders or refused services are processed back to your wallet within 5 business days unless the third-party provider's terms state otherwise. Service-fee refunds are at our discretion. Mandatory consumer-protection refund rights under your local law remain fully reserved — these are not waived by acceptance of these Terms.

6. Right of withdrawal

For purchases of digital content or marketplace goods made through the platform, where your local consumer-protection law gives you a cooling-off / withdrawal right (e.g. Brazil — CDC art. 49 — provides a 7-day right for distance contracts), you may exercise that right within the statutory period, except where the goods were made to your specifications, are perishable, or you expressly waived the right before downloading digital content.

To withdraw, email withdrawal@levva.app within the applicable statutory period. We will refund the purchase price within the legally required window, using the same payment method as the original transaction.

7. Conduct

You agree not to use levva. for unlawful purposes, fraud, harassment, or to evade applicable taxes. Marketplace listings, job posts and ratings must be truthful and not infringe anyone's rights — including intellectual property, image and reputation.

We may remove content that we have a good-faith reason to believe violates these Terms or applicable law, and we may suspend accounts repeatedly used to post such content. Where the Digital Services Act applies, removal decisions are explained in writing and you may appeal — see Section 11.

8. Liability

levva. provides a platform connecting riders with drivers, customers with restaurants, buyers with sellers, candidates with employers. We are not the carrier, the merchant, the employer, or the contracting party. The contract for each ride, order, sale or job is between you and the third party providing the service.

To the extent permitted by your local consumer-protection law, our liability for any single transaction is limited to the amount paid for that specific transaction. Our liability for fraud, willful misconduct, or death/personal injury caused by our negligence is not limited or excluded.

We do not promise that the service will be uninterrupted, error-free, or free from cyber attacks. Where outages are caused by upstream providers (Cloudflare, Stripe, telecom networks), our liability is limited to making reasonable efforts to restore service.

9. Privacy

Personal data is processed under the levva. Privacy Policy and the data-protection law applicable to your market (Cabo Verde Lei nº 41/VIII/2013 in CV, Angola Lei nº 22/11 in AO, Brazil LGPD Lei nº 13.709/2018 in BR). See our Privacy Policy for the full notice — it covers the categories of data we hold, the legal bases, retention, your rights of access / rectification / erasure / portability, and how to contact our Data Protection Officer.

10. Out-of-court dispute resolution

If you have a complaint, please first contact us at support@levva.app — we aim to respond within 5 business days. If we are unable to resolve the dispute, you may use the consumer-protection authority in your country: the Direcção-Geral do Comércio (CV), INADEC (AO), or consumidor.gov.br (BR).

11. Changes

We may update these Terms. Material changes — those that meaningfully reduce your rights or add new obligations — will be notified by email at least 30 days in advance. Continued use of levva. after the change takes effect means you accept the new Terms. You may delete your account at any time before the change takes effect to opt out.

12. Contact

Levva, S.A. — registered office in Praia, Cabo Verde. legal@levva.app for legal notices, support@levva.app for everyday support, security@levva.app for vulnerability reports.